Delivery, Payment, & Returns
Delivery Options
We deliver everything ourselves — no couriers, just care. We're like this golden retriever: friendly, reliable, and always happy to see you.
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🏡 Same-Day Neighbourhood Delivery – Aldershot
Flat rate: $9.99
Delivered the same day
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📦 Next-Day Local Delivery – Burlington & Hamilton
Rates: $0.00 – $5.99 ($0 on orders over $74.99)
Delivered the next day
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🚗 Standard Local Delivery – Burlington & Hamilton
Rates: $0.00 – $3.99 ($0 on orders over $59.99)
Delivered within 3-4 business days
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🌐 Greater Regional Delivery
Flat rate: $10.99
Minimum order: $90
Delivered in up to 7 business days
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You’ll receive order updates by email, and you can check your order status anytime on your account page!
🛍️ Order Online, Pick Up in Store
You can schedule an order up to 7 days in advance so you can come pick up your order at a convenient time.
Place your order online and pick it up at our Burlington store — fast, free, and flexible. Most pickups are ready in under 30 minutes during business hours.
🕒 Pickup Hours
Monday – Saturday: 10:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM
🚗 Curbside Pickup
Once you’ve arrived, just give us a call and we’ll bring your order out to you.
Returns
At FurrMart, we want you and your furry friends to be completely satisfied with your purchase. If you need to make a return or exchange, please review our policy below:
Full Refund: Returns with a receipt are eligible for a full refund within 7 days of purchase.
Exchange or Store Credit: Within 14 days, items may be exchanged or returned for store credit.
Condition: All return or exchanged items must be unused, in original packaging, and in sellable condition.
Non-Returnable Items: To adhere to a high degree of food quality and safety standards, we cannot accept returns on opened pet food, treats, or personal care items (e.g., shampoos, supplements).
Final Sale Items: Clearance and discounted items are final sale and cannot be returned or exchanged.
If you have any questions, feel free to contact us or visit us in-store!