Delivery, Payment, & Returns
Delivery Options
We deliver everything with the care. We're like this golden retriever: friendly, reliable, and always happy to see you.
1) Local Same-Day Delivery (Free over $59.99)
Available in: Burlington, Hamilton, Oakville, Milton
Same-day cut-off: Order by 4:00 PM for same-day delivery
Free delivery: On orders $59.99+
How it works:
Place your order before 4:00 PM.We deliver the same day in the local areas above Free when your cart is $59.99 or more
2) Canada-Wide Shipping (Free over $59.99)
Ships across: All of Canada
Free shipping: On orders $59.99+
Delivery time: Up to 10 days
How it works:
Orders ship anywhere in Canada. Delivery typically arrives within up to 10 days Free. when your cart is $59.99 or more.
🛍️ Order Online, Pick Up in Store
You can schedule an order up to 7 days in advance so you can come pick up your order at a convenient time.
Place your order online and pick it up at our Burlington store — fast, free, and flexible. Most pickups are ready in under 30 minutes during business hours.
🕒 Pickup Hours
Monday – Saturday: 10:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM
🚗 Curbside Pickup
Once you’ve arrived, just give us a call and we’ll bring your order out to you.
Returns
At FurrMart, we want you and your furry friends to be completely satisfied with your purchase. If you need to make a return or exchange, please review our policy below:
Full Refund: Returns with a receipt are eligible for a full refund within 7 days of purchase.
Exchange or Store Credit: Within 14 days, items may be exchanged or returned for store credit.
Condition: All return or exchanged items must be unused, in original packaging, and in sellable condition.
Non-Returnable Items: To adhere to a high degree of food quality and safety standards, we cannot accept returns on opened pet food, treats, or personal care items (e.g., shampoos, supplements).
Final Sale Items: Clearance and discounted items are final sale and cannot be returned or exchanged.
If you have any questions, feel free to contact us or visit us in-store!